Position Details

CW Program Manager, Permanency Programs (FAS/KSS/ICPC)

Position Summary: 

The Child Welfare Program Manager I provides management and leadership of a specific program area for the agency's Child Welfare programs throughout the State.  The position oversees the contract, personnel, budgets and outcomes for the program area they oversee.  The position also ensures high quality service delivery and standards, as well as compliance with all licensing and funding requirements.  This position requires travel to multiple sites, across Arizona to work collaboratively with diverse teams while promoting the implementation of quality intervention services to children and families across the state.  The position is considered a high level director position in the organization and responsible for cultivating new revenue sources.

These include, but are not limited to: In Home, Parent Aide, Case Aide, Independent Life Skills, and THRIVE, HRSS, Adoption, HACS, and ICPC programs including personnel, budgets, and outcomes. 

Salary compensation: $83,112 annually

Essential Job Functions: 

  • A visionary leader capable of providing a strengths based approach to intervention teams, statewide, while promoting the mission and vision of AzCA
  • Leads the budgeting process for all intervention teams and works collaboratively with those teams to ensure financial goals are met and new opportunities are vetted
  • Provides supervision, leadership, and coaching/mentoring to a diverse statewide team of Program Administrators and/or Supervisors, as well as role modeling effective and positive leadership to various program staff
  • Identifies talented professionals and facilitates the selection process for new staff
  • Addresses, and supports local Administrators and Supervisors regarding disciplinary issues, supervision and evaluations, and makes recommendations for terminations when warranted.
  • Oversight and management of the services performed by employees, contracted staff, students, trainees and volunteers within the assigned program area(s).
  • Leads and designs quality management efforts through careful assignment of staff, to the intervention programs, as well as monitoring and analysis of accomplishments and challenges, while ensuring proper data reporting, and evaluation of quality services.
  • Solution focused leadership that provides support to teams statewide, as well as supplying meaningful feedback regarding business opportunities, challenges with programs and target communities, and a strong emphasis on executing change.
  • Assists with facilities management issues, where required, and determines space/equipment needs for growing teams.
  • Works closely with Senior Director of Child Welfare Programs to ensure continued growth of programs with the utilization of best practice models whenever possible.
  • Assists the Senior Director of Child Welfare Programs with RFPs, contract negotiations, and the implementation of successful bids.
  • Oversees facilities management where required and determines space/equipment needs.
  • Driver of the successful, timely, and efficient implementation of services and billing processing.
  • Stays informed and utilizes systemic monitoring tools to ensure that intervention services are delivered in accordance with agency, licensing, contract, and accreditation standards.
  • Takes initiative and leading role in preparing statewide RFPs, contract negotiations, and the implementation of successful and innovative bids.
  • Effectively executes on programmatic initiatives including implementation of EBPs, best practices, promising practices and corresponding data collection that supports these practices.
  • Ensures and strongly promotes timely and effective inter-agency service delivery in all areas statewide.
  • Develops and maintains collaborative relationships with external and internal customers.
  • Produce effective and efficient teams across the state.
  • Understanding of change management and the ability to coach and build cohesive intervention teams.
  • Attends and participates in all required meetings.
  • Performs work and represents AzCA in accordance with our mission, vision and values and Foundations for Success.
  • Maintains consistent attendance and punctuality to provide consistency in serving clients.
  • Performs other duties as assigned, which are consistent with the general responsibilities of the position.

In addition to the essential duties listed above the following duties will be required if working in a related specialty area: 

Permanency Services

This position is responsible for the management and administration of the agency's Foster and Adoption Services (FAS), Home Assessment and Courtesy Supervision (HACS), the Interstate Compact on the Placement of Children (ICPC), and AzCA's Kinship Services and Supports (AKSS) contracts and programs including personnel, budgets and outcomes.

Family Education Supports & Services

This position is responsible for the management and administration of the agency's Family Education Supports and Services (FESS) contracts, grants and programs including personnel, budgets and outcomes.  This position will work closely to ensure all certification requirements for the Parents as Teachers (PAT) programs are successfully achieved.

Successful Transition to Adulthood 

This position is responsible for the management and administration of the agency's Successful Transition to Adulthood (STA) contracts and programs including personnel, budgets and outcomes.


Knowledge, Skills and Abilities (KSAs):

  • Skilled in administrative, management, and supervisory tasks.
  • Knowledge of the Child Welfare system in Arizona.
  • Knowledge of trauma informed care.
  • Knowledge of management techniques and supervisory best practices.
  • Knowledge of licensing, accreditation and contract standards.
  • Knowledge of staffing development, process improvement methods and outcome activities.
  • Ability to develop, analyze and monitor the annual program budgets.
  • Strong written, oral and interpersonal communication skills and exceptional organizational skills.
  • Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population's cultural and socioeconomic characteristics.
  • Ability to travel to AzCA sites across the state
  • Must have ability to maintain confidentiality; and exhibit mature judgment and emotional stability.
  • Commitment to improving personal knowledge, skills, and abilities 
  • Ability to read, comprehend and interpret complex information
  • Ability to interact well with various professionals and have strong presentation skills
  • Ability to work in a diverse, multi-cultural environment and be sensitive to the service population's cultural and socioeconomic characteristics.
  • Ability to participate as a team member, utilize supervision and able to accept peer support 
  • Effective written, oral and interpersonal communication skills in the English language.  Might also require Spanish.
  • Must be organized with the ability to take direction, prioritize tasks, and to work independently with minimum supervision.
  • Must have ability to maintain confidentiality, and exhibit sound judgment while providing emotional support. 
  • Ability to interact professionally with all staff and guests.
  • Must be able to recognize and communicate with your supervisor to address self-care needs in order to effectively maintain all job duties.
  • Ability to work in a variety of environments to include but not limited to in/outdoors with various obstacles, stairs and unknown conditions. 
  • Must be able to physically demonstrate competency in the following areas: operate transport vehicles as needed (unless declared a non-driver).
  • Able to operate common office equipment and be proficient with electronic health records, calendaring, word processing and other needed computer and electronic device skills.

Minimum Education & Experience:

  • Must be 21 years of age (licensing requirement).
  • Possess a valid Arizona driver's license and be insurable under the agency's automobile policy.
  • Must be able to provide own transportation to and from clients' homes and/or other relevant organizations/agencies
  • Must be able to provide DPS fingerprint clearance.
  • Must be able to meet training and agency compliance requirements for the position.
  • An individual may qualify for this position if the individual is able to ?perform safely? the essential functions of the position with or without reasonable accommodations.  Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission's regulations found at 29 C.F.R #1630.2 (r).

Minimum Qualification & Requirements:

  • Must be 21 years of age (licensing requirement).
  • Possess a valid Arizona driver's license and be insurable under the agency's automobile policy.
  • Must be able to provide own transportation to and from clients' homes and/or other relevant organizations/agencies
  • Must be able to provide DPS fingerprint clearance.
  • Must be able to meet training and agency compliance requirements for the position.

An individual may qualify for this position if the individual is able to safely perform the essential functions of the position with or without reasonable accommodations. Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission's regulations found at 29 C.F.R #1630.2 (r).