High Needs Case Manager

Do you want to positively impact the lives of children and their families? Do you want to be part of ensuring that every Arizona family has the resources and support needed to be safe, strong, and resilient? Our Chandler location is looking for a High Needs Case Manager to join their team! As a High Needs Case Manager you will have the opportunity to provide direct in-home and in-office behavior management and parenting skills building while working collaboratively with children and families to create service plans tailored to individual needs. You would also spend time advocating for your clients to receive a variety of social services and celebrating successes as client's progress toward treatment goals.

Who We Are

Founded in 1912, Arizona's Children Association is one of the oldest and largest statewide comprehensive child welfare and behavioral health not-for-profit agencies in Arizona. Located in all 15 Arizona counties, we provide a variety of programs and services to meet the needs of more than 40,000 children, youth and families each year. When working with AzCA, you'll be surrounded by highly talented and dedicated individuals who are committed to our mission of protecting children, empowering youth, and strengthening families.

Why You'll Love Working for Us

At Arizona's Children Association, our employees are our most valuable asset; and as such we offer a wide range of benefits to aid your health and wellness including:

  • All full time employees working 30 hours or more per week are eligible and we offer several plans for each so you can choose the option right for you and your family which include
    • Medical provided by Blue Cross Blue Shield of Arizona, Dental and Vision provided by MetLife
  • We offer several plans so you can choose the option right for you and your family
  • Plans are effective the first of the month following 30 days of employment
  • We also offer: Flexible Spending Account (FSA), Health Savings Account (HSA), Life and AD&D, Short Term Disability and Long Term Disability
  • Employee Assistance Program
  • Generous paid time off, paid sick leave, and 8 paid holidays
  • 403B Retirement Savings Plan provided through Mutual of America.
  • AzCA is committed to embracing and celebrating each person's journey. With this commitment our plans provide a wide array of services that align to our company culture of belonging and acceptance. To see our most current benefits guide please go to: 2023 Benefits Guide

Find your passion. Fulfill your purpose. Join Team AzCA!

What You'll Do as a High Needs Case Manager

  • Facilitates Child and Family team process and coordinates with all team members as well as assists team in securing needed services and referrals
  • Identifies significant risks to clients, families and the agency and informs supervisor in a timely manner when such risks are identified.
  • Facilitates the involvement and communication with other agencies such as Schools, DCS, DDD and other participating agencies as appropriate by phone, email or face to face interactions.
  • Develops and monitors the implementation of treatment plans with clients and participating agencies as appropriate to contract.
  • Originates CFT meetings, maintains contact with team members, monitors progress and, if necessary, adjusts service plan.
  • Ensure the timely development of the service plan, including assessing, reassessing, monitoring, facilitating, linking and advocating for needed service for children and families.
  • Continues the assessment process over the course of behavioral health process including the continued identification of the child and family strengths, needs and culture and monitors client progress toward treatment goals.
  • Reviews the assessments and plans completed by other agencies (IEP, 504, IBP) and integrate key aspects of the multiple assessments and plans into the behavioral health service plan.
  • Provides information about available services and identifies the most appropriate providers for services including the identification of specialty providers when needed.
  • Provides effective crisis management, to include following the program triage protocol and treatment methods, responding in a timely manner, providing for follow-up care, assessing and providing appropriate responses, and handling the situation calmly.
  • Provides and maintains complete and accurate client records including documentation of activities performs as part of the service delivery process (ongoing assessments, CFT meetings, progress notes, provision of services, coordination of care, discharge planning) in accordance with agency and funding source requirements.
  • Ensures the development and implementation of transition planning onto adulthood, discharge and aftercare plans prior to discontinuation of behavioral health service or in anticipation of major life transitions.
  • Assist in hospital discharge planning, out of home requests, and DCS removals as necessary.
  • Completes assessment and annual updates with appropriate supervision.
  • Meets established productivity and documentation standards.
  • Performs other duties as assigned, which are consistent with the general responsibilities of the position.

Minimum Education & Experience for a High Needs Case Manager

  • Bachelor's Degree and 2 years related experience, work with children preferred OR
  • Master's degree and less than 2 years of related experience, work with children preferred.

Minimum Qualifications & Requirements

  • Must be 21 years of age (licensing requirement).
  • Possess a valid Arizona driver's license and be insurable under the agency's automobile policy.
  • Must be able to provide own transportation to and from clients' homes and/or other relevant organizations/agencies
  • Must be able to provide DPS fingerprint clearance.
  • Must be able to meet training and agency compliance requirements for the position.
  • An individual may qualify for this position if the individual is able to "perform safely" the essential functions of the position with or without reasonable accommodations.

At Arizona's Children Association we are passionate about creating an inclusive workplace that not only promotes, but values and celebrates diversity. Our goal is to create an inclusive workplace and culture to better serve our children, families and community.

Just like the uniqueness of the families we serve, we strive to be diverse in:

race, color, ethnicity, national origin, culture, language, gender, age, sexual orientation/preference, gender identity and expression, disability and/or diagnosis, marital status, religion, status, or any other protected status.

AzCA does not tolerate discrimination or harassment based on any of these characteristics.